Shipping policy

Orders over $80.00 receive free shipping anywhere in the continental U.S.A. Any orders under $80 will be charged shipping and a $2.00 handling fee.

  • We use UPS Ground services for most shipping needs. 
  • Spa Sauna Direct ships your new spa or sauna anywhere in the contiguous 48 states by over-the road freight service for free!
  • Estimated shipping & delivery times are as follows: Special Order spas are shipped in 21 business days, saunas are shipped in 21 business days, and saunas are shipped in 5 business days. Parts, Accessory Items, and Chemicals are shipped within 3 business days. Hard Covers are shipped within 21-28 business days. Please allow an additional 3-6 business days for delivery. If you have questions about delivery times, please call us at 877-728-6237.
  • To ensure timely fulfillment and product quality, parts and manufacturer brands may vary based on current availability. Any substitutions will meet or exceed the original product specifications.
  • We ship in the U.S. only from SpaSaunaDirect.com. All applicable freight charges for deliveries to Alaska, or Hawaii will apply. For additional information, or price quote, please call 877-728-6237.
  • Please Note: At this time Spa Sauna Direct can not ship orders for pool or spa chemicals outside of the United States or to Hawaii or Alaska.
  • Spas and saunas are delivered curbside via common carrier. The spa or sauna will be unloaded, but it is your responsibility to move the spa or sauna to its final location.
  • Other delivery is available at additional cost. Please call 877-728-6237 or contact us for more information.

If you have any questions or concerns about product shipping please call 877-728-6237 and ask to speak with a customer service representative. You may also contact customer service.

Spa Sauna Direct Sales Tax Policy: 

Customers placing orders from Iowa will be charge 7% sales tax automatically when placing an order. Illinois customers will be charged 6.25% sales tax automatically when placing an order.

If there are any discrepancies, contact Spa Sauna Direct immediately. If there is any damage, the exact damage should be noted on the delivery receipt. If there are missing items, they should be noted and SpaSaunaDirect should be notified within 7 days. If there is no discrepancy, sign the delivery document given to you at the time of delivery by the driver and keep a copy.

Note: Shipping insurance covers damaged parts only - not replacement of the entire unit. Missing or incorrect items will be shipped out upon proper notification. Also note that destination charges such as taxes, duties and other import related fees are not included in shipping rates.
 
At this time, Spa Sauna Direct can not ship orders for pool chemicals or spa chemicals outside of the continental United States. Hot tubs and Saunas are not returnable. If you have any issue with your spa or sauna, please contact our customer service department for assistance.

Custom spa orders are produced to your exact specifications including cabinet color, spa shell cover, spa features and accessories.  Production time is usually about 3 weeks from receipt of your payment.  You will be notified upon completion of production and given the shipping details.

If you have any questions or concerns about product shipping please call 877-728-6237 and ask to speak with a customer service representative. You may also contact customer service.