Spa Sauna Direct Products Return Policy

Spa Sauna Direct Sales Tax Policy: 
Customers placing orders from Iowa will be charge 7% sales tax automatically when placing your orders.

Illinois customers will be charged 6.25% sales tax in addition to you final order & shipping total.

Spa Sauna Direct Return Policy:

Manufacturer’s warranties are in effect on our products. This applies to manufacturing defects that are covered by the manufacturer on record for that particular product.
If after reading the manufacturer’s warranty and you feel you have a valid claim, please download the form below to receive a Return To Vendor authorization number RTV #.  

Please read these conditions.

All freight to and from Spa Sauna Direct is the sole responsibility of the end user.

To ensure timely fulfillment and product quality, parts and manufacturer brands may vary based on current availability. Any substitutions will meet or exceed the original product specifications.

Returned product will only be accepted if returned in its original packaging, with all warranty cards, and owner’s manuals returned.
If a product is returned because it was “misordered”, there is a 15% restocking fee. If the product is not returned in new resale condition, no refund will be issued.
Shipping/handling fees are non-refundable.
After 30 days from original invoice purchase date, no misordered parts will be accepted for return.
Because of the delicate nature of electrical or electronic parts, they cannot be returned for credit. They will only be exchanged. Please call Spa Sauna Direct technical service department at 1-877-728-6237 to insure that you are ordering the correct replacement part.

Send all returns to:

Spa Sauna Direct
Returns Department
431 South 6th Avenue
DeWitt, IA 52742

Be sure you have written your RTV # on the outside of the package and include a copy of your original order inside the package for proper credit to your account.

Download The Return Policy Form